Please contact us with any questions or concerns. We are available Monday through Friday, 10:00 am to 4:30 pm EST.
Returns must be received within 15 days of the original sales receipt and must be in the original, resealable package, subject to a minimum of 20% restocking fee at our discretion. No refunds are available for Shipping or Handling charges. Any damage to a product due to improper handling, improper installation, or other misuse will void any warranty implied or assumed.
We try to keep our items stocked so they are always ready to purchase, but in the event we receive too many orders for a product and sell out, a customer service representative will contact you to discuss your options. We can typically ship partial shipments out if only part of an order is out of stock, but the customer service representatives will handle negotiating these terms with you.
We collect information in the following ways:
We use the information collected from your browsing experience to fulfil your orders and contact requests as well as provide you with services, products, helpful advice on products and services, among other things. We store some personally identifiable information but never store payment data such as credit card numbers. We do use Google Analytics to keep track of our daily user statistics on our website, but this data is not personally identifiable in any way. Records of your contact with Dallee Electronics, Inc. is used to ensure we best serve you as a customer by providing the corresponding services or information. Sometimes we may use the data you generate on the website to help with our understanding of our best selling products. This data is not personally identifiable and will not be specifically used, but rather used as aggregated data. We also occassionally use your personal information to advertise our products or services. These typically come in the form of emails or letters and you always have the ability to opt out of these forms of advertising. For more information, please contact us and we can help you further understand this information.
You can access and update your personal information in various ways. You can use the My Account tool to handle viewing and updaing that data. Opting out of regular mailings is easy, just click the link to unsubscribe on the bottom of any email. If you prefer, you can also contact us by email or phone and ask us to update or change your personal information. We try to be as accessible to you by providing both an on-line and off-line experience for updating this data.
We will never sell or trade your personal or generated information to any third party. We do however share a minimal amount of data our affiliates for processing. This processing is used to provide Dallee Electronics, Inc. and it's cusotmers with an e-commerce environment capable of ordering abilities and informational advantages to provide the best experience possible.
We have worked hard to provide an online platform that provides excellent customer service without sacrificing account security. We use many of the highest security policies available. Most information on our website is entered through SSL encrypted data communications. Our SSL technology keeps our systems secure so that your data stays secure.